Strom Elite Performance Centre Privacy Policy

Privacy Policy

Last updated: 23/04/2025

At Strom Elite Performance Centre ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our gym, website, or otherwise engage with our services. Please read it carefully to understand our practices.

1. Who We Are

Strom Elite Performance Centre
Unit 30, Atcham Business Park
Shrewsbury, SY4 4UG
United Kingdom
Email: billing@stromsports.com
Phone: 01743 247227

We are the data controller of your personal data, meaning we determine how and why your personal data is used.

2. What Information We Collect

We may collect and process the following categories of personal data:

  • Personal details: Name, date of birth, gender.

  • Contact details: Address, email address, phone number.

  • Health and fitness information: Medical conditions, injuries, fitness goals (if voluntarily provided).

  • Payment details: Billing information, transaction records.

  • Usage data: Records of attendance, access logs, membership history.

  • CCTV footage: For security and safety within our premises.

3. How We Use Your Information

We use your information for the following purposes:

  • To manage your gym membership and provide our services.

  • To communicate with you regarding your account, bookings, and updates.

  • To improve our services and facilities.

  • To ensure your safety and the security of our premises.

  • To comply with our legal and regulatory obligations.

4. Legal Basis for Processing

We rely on the following legal bases under UK GDPR to process your data:

  • Contractual necessity: For providing our services to you.

  • Legitimate interests: For operating and improving our gym.

  • Legal obligations: To comply with laws and regulations.

  • Consent: Where required, such as for marketing communications or collecting health data.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers (e.g., payment processors, IT support).

  • Professional advisors (e.g., accountants, legal counsel).

  • Authorities if required by law (e.g., law enforcement).

All third parties are required to protect your data in accordance with UK data protection laws.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above, including to comply with legal, tax, or regulatory requirements.

7. Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal data.

  • Rectify inaccurate or incomplete data.

  • Erase your data ("right to be forgotten").

  • Restrict or object to processing.

  • Port your data to another provider.

  • Withdraw your consent at any time (if processing is based on consent).

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

You can contact us at [Insert contact email] to exercise your rights.

8. Security of Your Information

We implement appropriate technical and organisational measures to safeguard your personal data. This includes secure storage, encryption, access controls, and staff training.

9. CCTV

We operate CCTV on our premises for security and safety. Footage is stored securely and only accessible to authorised personnel. CCTV footage is generally retained for up to 30 days unless required for an investigation.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and, where appropriate, notified to you directly.

11. Contact Us

If you have any questions about this policy or your personal data, please contact:

Strom Elite Performance Centre
Email: richard@stromsports.com
Phone: 01743 247227
Address: Unit 30, Atcham Business Park, SY4 4UG, Shrewsbury

 

Cookie Policy

Last updated: 23/04/2025

This Cookie Policy explains how Strom Elite Performance Centre ("we", "us", or "our") uses cookies and similar technologies on our website.

By continuing to browse or use our website, you agree to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They help the website remember your actions and preferences (such as login, language, and other settings) over a period of time.

2. Types of Cookies We Use

We use the following types of cookies:

a) Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionalities such as security, network management, and accessibility. You cannot disable these cookies via our cookie banner.

b) Performance & Analytics Cookies

These cookies collect information about how visitors use our website (e.g. which pages are visited most often) to help us improve its performance. We use tools like Google Analytics for this purpose.

c) Functionality Cookies

These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, personalised features.

d) Marketing & Advertising Cookies

These cookies track your browsing habits to show you relevant ads. We may use third-party advertising partners for remarketing purposes.

3. Third-Party Cookies

We may allow selected third parties to place cookies on your device to provide you with tailored content and advertisements. These providers may collect data about your browsing habits across different websites.

Third-party services we may use include:

  • Google Analytics

  • Facebook Pixel

  • Instagram widgets

  • Booking and payment platforms (e.g., GymMaster, Stripe)

Each third party has its own privacy and cookie policy, which we recommend you review.

4. Managing Cookies

You can control and/or delete cookies as you wish. You can:

Please note that disabling cookies may affect how our website functions.

5. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology or legislation. Any changes will be posted on this page with a revised "Last updated" date.